Last updated: January 29, 2026

Who We Are

Our website address is: https://whitecrowntours.com. We are a tour operator providing tour booking services in the Bahamas.

What Personal Data We Collect and Why

Booking and Contact Information

When you make a booking or inquiry through our website, we collect:

  • Name and contact details (email address, phone number)
  • Billing and payment information
  • Travel preferences and special requirements
  • Number of participants and their details (if applicable)
  • Any other information you provide during the booking process

We use this information to:

  • Process your tour bookings and payments
  • Communicate with you about your booking
  • Provide customer support
  • Send booking confirmations and important updates about your tour
  • Comply with legal and regulatory requirements

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Essential Cookies: Our website uses cookies that are essential for the booking process and website functionality.

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

WooCommerce Cookies: When you add tours to your cart or complete a booking, WooCommerce will set cookies to track your cart contents and remember your information during checkout. These cookies are essential for the booking process to function properly.

Payment Information

We process payments securely through WooCommerce. We do not store complete credit card information on our servers. Payment data is encrypted and processed securely by our payment provider in compliance with PCI-DSS security standards.

Your payment information is subject to the privacy policy of our payment processor.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, maps, social media content, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

We may share your information with:

  • Payment Processors: To process your booking payments securely
  • Service Providers: Third-party services that help us operate our business (email services, booking management systems, etc.)
  • Legal Requirements: When required by law, court order, or government authority
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell or rent your personal information to third parties for marketing purposes.

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

Bookings and Customer Data: We retain booking information and customer data for a minimum of 7 years for accounting, tax, and legal compliance purposes.

Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

User Accounts: For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Analytics Data: Website analytics and visitor data are retained for up to 26 months.

What Rights You Have Over Your Data

Under applicable data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal retention requirements)
  • Objection: Object to processing of your personal data for certain purposes
  • Portability: Request transfer of your data to another service provider
  • Withdraw Consent: Withdraw consent for data processing where consent was given

To exercise any of these rights, please contact us at [insert your contact email].

Please note that we may be required to retain certain information for legal, accounting, or security purposes, particularly related to completed bookings and transactions.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Your booking and payment data may be transmitted to and stored on servers located outside of the Bahamas, including servers operated by our payment processors and service providers. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

White Crown Tours
Email: info@whitecrowntours.com
Phone: 242-824-9541
Address: Airport Industrial Park

9A Winner Blvd., Unit 1
New Providence, Bahamas